Ordering
Very Important Info - - -
After completing
payment in Paypal, be sure to click on the "Return to Buel C. Hayes
Printing Co., Inc." button to open the download page. (shown below)
NOTE - If you click
the Return to Buel C. Hayes Printing Co., Inc. button and it does
not bring you to the download page correctly, simply send me an
email at
bobvhayes@comcast.net and I will email you the download
information.
I didn't receive my proof --
why?
If you have a spam blocker on your email
program, please allow messages from
bhayes@hayesprinting.com
to be received.
Spam blockers on many ISP's such as
AOL, Hotmail, etc. will not allow messages from addresses not approved
by you. Most unfamiliar email addresses are considered spam and
automatically deleted.
I didn't receive my
username/password -- why?
No user name or password is
needed. You will receive download information when you complete
payment.
Blank Programs -
Blank programs are shipped unfolded, paper size is 8 1/2 x 11
inches. We ship orders for blank programs the day we receive the
order or the next business day. For example - if we receive your
order on Monday, it will ship either Monday or Tuesday, then 2-3
days for Priority Mail, you should expect your order to arrive no
later than Friday. If you don't receive your order in that
approximate timeframe, send us an email or call us at
1-800-201-1705. On rare occasions, a program may be out of stock, we
will notify you when to expect shipment if this happens on your
order.
How do I place an order for
printed programs?
After customizing
the template with your wedding ceremony information,
please email to
bobvhayes@comcast.net
If you email your
template to me and don't receive an email back from me the same day
or the next business day, it is probably because you haven't
responded to the confirmation link.
Once the template
is received, the alignment and spacing of your program will be
checked and formatted if necessary, and a PDF proof will be emailed
for your approval before printing. If changes are required, they
will be made and another .pdf will be emailed for approval.
Once .pdf proof is approved, programs will be printed,
folded and shipped within 2 business days.
What is the turnaround time
on printed orders?
See above question for approximate
timeline.
I'm having a hard time
getting the alignment straight on my program template, what do I do?
Customize the template to the best of
your ability. When your customized template is received, margins, tabs,
leaders, etc. will be adjusted if needed. We will make sure that your
program has a professional quality layout and will send an email PDF
proof for your approval. This service is at no additional cost to our
customers.
How much will printed
programs cost?
100 printed programs start at $27.90 plus
shipping. If you need more than 100 programs, a price break is given
based on the number you order. Blank programs start at $12.95 for 100.
Are there any hidden charges?
No.
How do I pay for my order?
We prefer Paypal as payment medium. You
can also pay by Visa, Mastercard, American Express and Discover via Paypal. We do not accept personal checks at
this time. You can pay by E-check through Paypal, but it may delay the
order a few days until E-check clears.
What are your shipping
options?
We use USPS shipping
services including
Express Mail and Priority Mail.
Can I still use the templates
if you don't print our programs or we don't order blank programs from
you?
Absolutely. You are welcome to use any
template even if an order is not placed. You can download individual
templates for $2.95 each. If you prefer, you can download all
available templates for $7.95 (this is a one-time charge). Download
information is sent after payment is complete. Email us if you have
trouble accessing the templates or if you need assistance. Our
contact information is available on any page of our site, click the
Contact Us button.
Template
Usage
How do I use the templates?
You must have Microsoft Word (2000 or
later version),
Microsoft Publisher (2000 or later version) or
Adobe Pagemaker (version 6.5 or later)
installed on your computer to use downloaded template(s).
The templates are compressed in
.zip format to allow quicker downloading of chosen file(s). If you have
WinZip or a compatible program installed on your computer, download the
.zip version of the template. If you don't have WinZip, download
the Self-Extracting version of the template files. Self-Extracting files
will decompress themselves when you double-click file stored on your
local hard drive. A .zip file will open WinZip to perform decompression
tasks when double-clicked from your local hard drive.
After template files are
decompressed to your hard drive, you can open them with one of the
programs listed above.
I don't have any of the above programs on my computer, what are
my options?
I
recommend a really good "FREE" Office Suite that you can use to open
and edit Word documents. You can download it at:
http://www.openoffice.org
Can I view a template without
downloading it?
Yes. A .jpg version of each template is
included on every template page. If you would like to view a .pdf of the
template, click on the .pdf template link on each page. You must have
Adobe Reader installed to view .pdf's. The .pdf versions of
templates are very readable on screen and you can also print out the
file in a very readable resolution. You will not be able to change .pdf
files, only view and print.
You can download
the latest version of Adobe Reader (free download) at:
http://www.adobe.com/products/acrobat/readstep2.html
Do I have to use the template
exactly as presented?
No. Customize the template as you wish.
Keep in mind space limitations on the printed page. If you include too
much information on the template, you may have to decrease the font size
or line spacing, which will decrease the readability of printed program.
Can I place an order to be
printed with a file I have created?
Yes. Follow the ordering instructions
and simply email the file you have created. Be sure to email the fonts
you used, unless it is a common font, if you are a Publisher user,
follow the instructions below to Pack your publication before emailing.
Font
Issues
What do I need to do if
font(s) used in template are not available on my computer?
Use a similar font already on your
computer. You may need to change the font size and/or line spacing to
make type fit correctly.
If we are printing
your programs, we can use any font shown in the templates. Simply
make a note of the font(s) you want to use and we will modify the
template you send us with the desired font(s).
If you are a Publisher user -
you can use any font installed on your computer as long as you run the
Pack and Go Wizard before emailing the customized template to us. This
will embed the font into the Publisher file, along with any graphics
used. Search Publisher help for information on using the Pack and Go
Wizard.
If you use Pagemaker or Word and
use a font installed on your system that is not a common font, you will
have to email the font along with your customized template.
Miscellaneous
Questions
What is the
thickness of the wedding program paper?
All half fold programs are
60-70 lb. smooth text paper. (Standard typing paper is 50 lb. text,
so the programs are slightly thicker, but are more opaque, meaning
the wording on the paper will not show through on the other side
noticeably).
The tea-length
programs are the same weight, but on premium linen stock.
Can I write or type out our
ceremony, mail or fax it for you to layout and typeset?
Yes. There is an additional charge of
$15.00 for this service.
Why should I order from your
company?
We've operated a family owned printing
company in Central Kentucky for over 30 years and have printed thousands
of programs. You can be assured that we stand behind our work 100%. If
your finished programs differ from the .pdf proof which you approve,
programs will be reprinted and shipped at our expense.
Our printed programs offer a
superior quality of print over inkjets. Laser printing will not fade
over time like an inkjet print will, nor will it smear under when it
gets moisture on it. And when you consider how much a set of inkjet cartridges for your
home printer costs, our printed programs are a real bargain. Plus, you
won't have to spend valuable time printing and folding programs. Have
your programs printed by professionals while saving time and money.
What if I have a question not
discussed on this page?
Email, call or fax us.
Click the Contact Us link at the top of any page of our site.
